It always starts the same way — a free scoping process to align on what you want to improve and what it would take. No packages to choose from. No commitment until you've heard the straight answer.
Every engagement starts with a no-charge scoping process. That might be one call, a few conversations, or an in-person walkthrough — whatever it takes to get aligned on what you want to improve and what solving it actually involves.
You'll know the scope and cost before any billable work begins. There's no pressure to move forward, and I'm not running the clock while we figure it out together.
Start scoping
Every client relationship runs on a General Service Agreement at my standard hourly rate of $125/hour. This covers ad-hoc work as it comes up — a question that turns into two hours of investigation, something that breaks on a Friday afternoon, a quick fix that doesn't warrant a full project scope.
You get billed for what I actually work, nothing more. This is the safety net that makes the relationship work cleanly for both sides.
When the work is substantial enough to define — a software setup, an integration, an automation build, a migration — I scope it, price it flat, and we agree on it before anything starts. You know exactly what you're getting and what it costs. No surprises, no scope creep.
If you need a full audit of what you have before we can define the project, that becomes part of the project scope and is priced accordingly.
A retainer isn't required — the GSA covers reactive support as needed. But clients on a retainer get something different: proactive engagement. Regular check-ins, someone watching for issues before they become problems, and priority response when something comes up. I'm already in the picture, not getting brought in cold.
Most retainer clients started with a project. Once it's done, they decide they'd rather keep someone available and engaged than call from scratch every time.
The GSA still covers you for reactive work. But you won't have the proactive check-ins, the priority response times, or someone who's already current on your systems.
Ad-hoc & reactive work.
Scoped & agreed before start.
Based on hours & engagement.
I don't sell software, take referral fees, or have any financial arrangement with the platforms I work with. My incentive is to recommend what's right for your business.
That's fine — most people aren't sure until we talk. Start with the free scoping process. Tell me what's not working and we'll figure out the rest from there.